Customer Service Specialist

Rock Island, IL

Full Time

Customer Support

Entry Level

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Specialist in Rock Island, Illinois! Deliver world-class customer support as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.

This non-exempt, full-time position is 100% on-site with a starting rate of $20.00/hour. Standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.

What does world-class customer care look like?

It’s all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors.
Keep accurate records of customer interactions.
Support and encourage teammates to achieve shared goals and objectives.
Engage in active listening and problem solving with customers.

Why work for Rock Island Auction Company?

Weekly pay
Paid time off (PTO) and holidays
Offer comprehensive benefits package
Opportunities for advancement

Essential Job Functions

Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
Outbound calling for solicitation of bids and contacting clients.
Process customer invoices and post-auction follow-ups, ensuring timely payments and account updates.
Create and update customer data within multiple in-house databases.

Qualifications

Ability to learn and apply ATF compliance and internal protocols.
Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
Effective professional written and verbal communication skills.
Excellent organizational and time management skills.
Ability to maintain confidentiality and act with integrity.
Intermediate proficiency with computers (including Microsoft Office) and office equipment.
Knowledge and ability to perform basic math skills.
Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

Education and Experience

High school diploma or equivalent required; associate’s degree in a related field preferred.
Minimum one year of experience in customer service, administrative support, or a related role.
Experience in auction services, retail, or high-volume customer interaction environments is a plus.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.

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With exhilarating auctions, award-winning catalogs, and outstanding customer service, RIAC welcomes résumés and/or applications from individuals with an interest in history, firearms culture, military memorabilia, or serving clients in a unique and progressive environment.

As a rapidly growing and expanding auction company, RIAC is located in Rock Island, Illinois, and Bedford, Texas! Click HERE to check out available job opportunities and apply online!

No phone calls, please.

Customer Service Specialist

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