Firearms Receptionist

Rock Island, IL

Full Time

Customer Service

Entry Level

Firearms Receptionist
Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Receptionist at Rock Island, Illinois! Deliver world-class customer service by giving an exemplary first impression through directing incoming calls to the appropriate point-of-contact, greeting visitors, and ensuring a safe and welcoming environment!

This non-exempt, full-time position is 100% on-site with an hourly gross base rate of $17.50 and eligibility for insurance benefits after meeting the required waiting period. Pay days are every Thursday! RIAC standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.

Click here to check out RIAC's hiring video!

What does world-class customer service look like?

It’s all about relationships! With an upbeat attitude and polished demeanor, this role directs incoming calls and voicemails to the appropriate point-of-contact.
Manage, clean, and organize the front desk and lobby area to give a positive first impression for clients.
Perform general administrative duties, such as data entry and processing mail.

Why work for RIAC?

Weekly pay!
Paid time off and holidays!
A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D!
401(k) with company match!
See some of the most rare and unusual firearms, military and historic collectibles!
Complimentary fountain soda, fruit, oatmeal and treats!
Monthly employee engagement events!
Opportunities for upward mobility!

Qualified candidates meet the following requirements:

High school diploma, GED, or equivalent required;
One (1) year previous work experience in administrative, receptionist, customer support, or similar role required.
Proficiency using Microsoft Office (Outlook, Word, Excel);
Strong data entry skills and attention to detail;
Ability to work six (6) auction weekends per year; and
Ability to obtain and maintain active FOID card status (Illinois residents only).

Physical Requirements
Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 25 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess administrative functions. Constantly operates and uses telephone, computer, and other relevant equipment and office machinery while performing repetitious movements. Constantly works around firearms, bladed weaponry, militaria, historic relics, and valuable collectibles.

Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*

References: Please enter names and contact information:*

What is the highest level of education you have completed?*

Are you willing to undergo a background check, in accordance with local laws/regulations?*

How did you hear about the position?*

By checking the “I Accept” box, I agree that if I am employed, I agree to abide by the rules and regulations of UP Management. I understand that my employment is at-will. This means that I do not have a contract of employment for any particular duration nor does it limit the ground for my termination in any way. I am free to resign at any time. Similarly, UP Management is free to terminate my employment at any time for any reason. I understand that while personnel policies, programs and procedures may exist and may be changed from time to time, the only time my at-will status could be changed is if I were to enter into an express written contract with UP Management explicitly promising me job security, containing the words “this is an express contract of employment” and signed by an officer of UP Management. The above language contains our entire agreement about my at-will status and supersedes any past, future, or oral side agreements. All of the information I have supplied in this application is a true and complete statement of the facts, and if employed, any false statement or omission could result in immediate dismissal. I understand that UP Management may share information contained in this application with other employees for employment and administrative purposes and hereby consent to such transfer. I authorize you to contact my references as well as my current and previous employers to obtain information on my work history and qualifications for employment.

I also understand that an employment offer is contingent upon a satisfactory outcome of a criminal background check authorized under a separate agreement. This is my electronic signature and acceptance of the above statement.

By checking the “I Accept” box, I am signing this Application electronically. I agree my electronic signature is the legal equivalent of my manual/handwritten signature on this application.*

If you are an Illinois resident, are you eligible to obtain a FOID card?
https://www.gunstocarry.com/gun-laws-state/illinois-gun-laws/foid-card/*

Are you comfortable working with and around firearms?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

With exhilarating auctions, award-winning catalogs, and outstanding customer service, RIAC welcomes résumés and/or applications from individuals with an interest in history, firearms culture, military memorabilia, or serving clients in a unique and progressive environment.

As a rapidly growing and expanding auction company, RIAC is located in Rock Island, Illinois, and Bedford, Texas! Click HERE to check out available job opportunities and apply online!

No phone calls, please.

Firearms Receptionist

Apply for this position